In the chaos of a roadside emergency, a tow truck can feel like a lifeline. But for many South African motorists, it can quickly turn into a financial nightmare. Recent incidents, including Carte Blanche’s investigation into a questionable towing company, highlight how easily drivers can fall prey to aggressive, misleading, or outright fraudulent operators. Here’s how to protect yourself before, during, and after a breakdown or an accident.
BE AWARE
Tow truck operators often arrive within minutes, sometimes before emergency services, and may pressure you into signing documents on the spot. It is important to know that you are not obliged to use the first tow truck that arrives. You have the right to choose your own towing provider or contact your insurer for assistance. If the scene is not life-threatening, take a moment to breathe, assess, and make an informed decision.
Most insurers in South Africa have approved towing partners and will dispatch someone directly. This prevents inflated towing charges, unauthorised storage fees and your car being taken to an unknown or unapproved yard. Even if you’re shaken, make this call your first priority.
PROTECT YOURSELF
Some questionable operators use paperwork to lock unsuspecting drivers into costly contracts. Before signing anything, do the following:
- Ask for a full quote.
- Confirm the destination of the tow.
- Check for hidden fees, including storage or “administration” costs.
- Take photos of all documents.
- If something feels off, call someone you trust to assist with a reputable towing company’s contact info.
Legitimate tow trucks will often display stickers showing they’re registered with groups like the South African Towing and Recovery Association (SATRA) and United Towing Association of South Africa (UTASA). While membership is voluntary, these organisations enforce codes of conduct and have complaints processes in place.
Ensure you’re prepared by saving the following numbers on your phone:
- Your insurer’s roadside assistance line
- Local emergency services
- A trusted towing company you can call directly
Preparation can stop a stressful moment from turning into a financial trap.
REPORT IT
If you encounter a shady towing company operator, you are allowed to film the interaction. Ensure you record the driver’s name, the name of the towing company, as well as the tow truck’s registration number. This could be useful should you choose to report the incident to SATRA or UTASA.
South Africa’s roads can be unpredictable. But with the right knowledge, you can avoid being taken advantage of during an already vulnerable moment. Trust your instincts, protect your paperwork, and never let a high-pressure tow operator make decisions for you.
Written by: Ofentse Lamola