Who to Contact

For any urgent matters, please contact the relevant authorities for immediate assistance.

REPORT A CRIME

• SAPS: 10111 / 08600 10111
• Human Trafficking: 08007 37283 (0 8000-rescue)
• Gender-Based Violence: 0800 428 428 (0800 GBV GBV) / *120*7867# (free)

 

EMERGENCY MEDICAL CARE

• National Emergency Line: 112 (free from any cell phone)
• ER24: 084 124
• Ambulance: 10177

 

TRAUMA SUPPORT

• Lifeline: 0861 322 322
• National Crisis Line: 0861 322 322
• SA Depression and Anxiety Group: 0800 567 567

 

We have also compiled a list of organisations you can contact for additional support. Please visit the Carte Blanche website for the complete list of contacts.

* Last updated January 2026.

 

ONLINE PURCHASES    

Consumer Goods & Services Ombud   

• http://www.cgso.org.za
• https://www.cgso.org.za/cgso/decision-tree/

 

CONSUMER COMPLAINTS    

National Consumer Commission           

• https://thencc.org.za/
• https://thencc.org.za/complaints/

 

DOCTORS/MEDICAL SPECIALISTS

Health Professions Council of SA (HPCSA)        

• https://www.hpcsa.co.za/
• https://www.hpcsa.co.za/complaints-investigation

 

HOSPITALS AND CLINICS

Office of Health Standards Compliance

• http://ohsc.org.za/
• https://ohsc.org.za/contact-us/#contact-complaints

 

NURSE COMPLAINTS

SA Nursing Council

• https://www.sanc.co.za/
• https://www.sanc.co.za/lodging-a-complaint/ 

 

CAR SALES

Motor Industry Ombudsman of SA (MIOSA)

• https://miosa.co.za/
• https://newcomplaints.miosa.co.za/ARF/assistance-request-form.php#

 

SARS / PAYE / UIF DISPUTES

SARS Fraud Division

• http://www.sars.gov.za/
• https://secure.sarsefiling.co.za/AdHocCaseSourcing

 

SARS COMPLAINTS

Tax Ombud

• https://www.taxombud.gov.za/
• https://www.taxombud.gov.za/simpleguide/

 

MUNICIPAL CONTACTS

Mayor, Chief Whip, City Manager, etc.  

• https://www.salga.org.za/Municipalities%20MCD.html

 

FREE LEGAL ASSISTANCE (JHB)       

Wits Law Clinic               

• https://www.wits.ac.za/lawclinic/
• https://www.wits.ac.za/lawclinic/contact-us/

 

FREE LEGAL ASSISTANCE (CT)

UCT Law Clinic

• http://www.lawclinic.uct.ac.za/
• http://www.lawclinic.uct.ac.za/do-you-qualify-clinic-support

 

FREE LEGAL ASSISTANCE (NATIONWIDE)

Legal Aid

• http://www.legal-aid.co.za/
• https://legal-aid.co.za/contact-us/

 

FREE LEGAL ASSISTANCE (NATIONWIDE)

ProBono NGO

• https://www.probono.org.za/
• https://www.probono.org.za/contact/

 

MEDICAL AID ISSUES

Council For Medical Schemes  

• https://www.medicalschemes.com/
• https://www.medicalschemes.com/Content.aspx?110

 

SCHOOL COMPLAINTS

Department of Basic Education

• https://www.education.gov.za/
• https://www.education.gov.za/AboutUs/ContacttheDBE.aspx

 

SCHOOL COMPLAINTS            

South African Council of Educators       

• https://www.sace.org.za/
• https://www.sace.org.za/pages/how-to-lodge-a-complaint

 

LICENCE FRAUD

Department of Transport

• http://www.transport.gov.za/home
• https://www.transport.gov.za/?page_id=44 

 

DEBT COUNSELLING

National Credit Regulator

• https://www.ncr.org.za
• https://www.ncr.org.za/index.php/departments/complaints

 

DEBT COUNSELLING

Debt Counsellors Association of SA

• https://www.dcasa.co.za/          
• https://www.dcasa.co.za/contact/

 

BLACKLISTING / CREDIT AGREEMENT (NON-BANK)

Credit Ombud 

• http://www.creditombud.org.za/
• http://www.creditombud.org.za/complaints-procedure/

 

LABOUR DISPUTES

CCMA   

• http://www.ccma.org.za/
• http://www.ccma.org.za/Contact

 

BANKING ISSUES           

Ombudsman for Banking Services

• https://www.obssa.co.za/
• https://www.obssa.co.za/resolving-complaints/how-to-complain/

 

RACISM, HUMAN RIGHTS ISSUES  

Human Rights Commission of SA

• https://www.sahrc.org.za/
• https://www.sahrc.org.za/index.php/lodge-complaints 

 

POLICE COMPLAINTS

IPID

• https://www.ipid.gov.za/
• https://www.ipid.gov.za/node/33 

 

SECTIONAL TITLE           

Community schemes ombud services

• https://csos.org.za/
• https://csos.org.za/how-to-complain/ 

 

LABOUR ISSUES  

CCMA   

• http://www.ccma.org.za/
• http://www.ccma.org.za/Contact

 

UNFAIR LABOUR PRACTICES

Department of Labour  

• https://www.labour.gov.za/
• https://www.labour.gov.za/Contacts/Provincial-offices/Pages/default.aspx

 

LIVESTOCK THEFT

National Stock Theft Prevention Forum

• http://www.stocktheftprevent.co.za/
• http://www.stocktheftprevent.co.za/?page_id=343

 

ADVERTISEMENT COMPLAINTS

Advertising Regulatory Organisation

• http://arb.org.za/index.html
• https://www.arb.org.za/Lodge_a_complaint/ 

 

FUNERAL/LIFE POLICIES

Ombud for Long-Term Insurance

• https://www.ombud.co.za/
• https://nfosa.co.za/how-to-complain/ 

 

CAR INSURANCE (SHORT TERM)

The Ombudsman for Short-Term Insurance

• https://www.osti.co.za/
• https://nfosa.co.za/complaints-process/ 

 

ANTI-COMPETITIVE PRACTICES

Competition Commission

• http://www.compcom.co.za/
• http://www.compcom.co.za/contact-us/

 

COLLEGES/UNIVERSITY COMPLAINTS    

Department of Higher Education/Training

• http://www.dhet.gov.za/
• http://www.dhet.gov.za/SitePages/contactusnew.aspx

 

ANIMAL CRUELTY           

NSPCA 

• https://nspca.co.za/
• https://nspca.co.za/report-cruelty/

 

NATIONAL HEALTH MATTERS

Department of Health  

• http://www.health.gov.za/
• https://www.health.gov.za/contact-us/ 

 

LOCAL HUMAN RIGHTS ISSUES

GroundUp

• https://www.groundup.org.za/
• Email: info@groundup.org.za

 

CREDIT PROVIDERS

Credit Ombud  

• http://www.creditombud.org.za/
• https://nfosa.co.za/complaints-process/ 

 

PASSPORT/VISA ISSUES         

DIRCO  

• http://www.dirco.gov.za/
• https://dirco.gov.za/contact-us-2/ 

 

DOG BREEDERS  

KUSA    

• https://www.kusa.co.za/
• https://www.kusa.co.za/index.php/contact-us

 

FAULTY MATERIALS/PRODUCTS

SABS     

• https://www.sabs.co.za/
• https://www.sabs.co.za/contact-us 

 

FIND YOUR MP/COUNCILLOR

People's Assembly

• https://www.pa.org.za/
• https://www.pa.org.za/search/location/

 

PET SCAMS

Puppy Scams SA

• https://puppyscams.co.za/
• https://puppyscams.co.za/report-fraud/

 

UNETHICAL LAWYERS/ATTORNEYS           

Legal Practice Council  

• https://lpc.org.za/
• https://lpc.org.za/members-of-the-public/

 

TIMESHARE

Independent Timeshare Complaints Service     

• https://voasa.co.za/
• https://voasa.co.za/complaints/

 

PENSION FUNDS COMPLAINTS

Pension Funds Adjudicator

• https://www.pfa.org.za/

 

MISSING PERSONS

Pink Ladies Missing Persons

• http://thepinkladiesza.weebly.com/
• http://thepinkladiesza.weebly.com/report-missing-childadult.html

 

TOW TRUCK COMPLAINTS     

United Towing Association of SA (UTASA)

• https://www.utasa.co.za/

 

South African Towing & Recovery Association (SATRA)

• https://satra.co.za/ 
• Email: admin@satra.co.za 

 

FREE COUNSELLING AND SUPPORT         

SADAG 

• http://www.sadag.org/
• http://www.sadag.org/index.php?option=com_content&view=article&id=11&Itemid=114

 

FAMILY AND CUSTODY MATTERS    

FAMSA 

• https://www.famsawc.org.za/
• https://www.famsawc.org.za/our-offices